Dear valued customer,
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with your recent purchase of the Atmos Glühspirale 500W replacement part. We take customer satisfaction very seriously and will look into this matter immediately.
Please kindly reach out to our customer service team at verkauf@gema-net.de so we can resolve this issue for you as soon as possible. We value your feedback and would appreciate the opportunity to make things right.
Thank you for your understanding and we hope to hear from you soon.
Best regards,
Customer Service Team at GEMA GmbH